REFUNDS & EXCHANGES
At this moment, I do not accept returns or exchanges.
However, if you have a change of heart, orders may be cancelled if done so before shipped. So, please contact me as soon as possible!
I do my best to photograph and describe each item so that you know what you are purchasing. I have made every effort to depict colors accurately however, due to the various displays and color capabilities of computer monitors, the color of some items may not be exactly the same as the actual item. Please contact me if you have any questions!
Please take note of the dimensions of each scarf and pouch you intend to order, as not all similar items are created with equal measurements.
Each item is handmade by me and may bear a few love marks and irregularities across similar items.
If you have ANY questions before purchasing, please do not hesitate to contact me.
If for any reason you are dissatisfied with your purchase and believe it’s been greatly misrepresented, please, please contact me and I will do my best to rectify the situation! Additionally, I am continually striving to improve my business and products, and would love and appreciate any feedback!
For US orders, items are sent via USPS mail and include tracking.
For international orders, most items are shipped using First Class International. Buyers are responsible for any customs and import taxes that may apply. I have done my best to estimate shipping cost, if there are any additional charges upon shipping, I will notify you. I'm not responsible for delays due to customs. A customs declaration form will directly reflect the contents and cost of the package.
Insurance may be purchased and items may be expedited at an additional charge upon request!
I am not responsible for lost or damaged items in the mail. If insurance is purchased, a claim can be filed with the postal service. Make sure to take photographs of the damaged packages immediately, they are required when filing a claim.
Items will not be shipped until payment has cleared. Most items will ship within 3-5 business days. Because some of my scarves are hemmed-to-order, these items may take longer to ship. If this is the case, you will be contacted with the projected ship date.
Scarves (& all items hand hemmed/made of silk):
Hand wash in cold water with a pH neutral soap. Hang dry.
Store in dark area. Because items are dyed with natural materials, items may fade due to excessive light and washing. This, too, is a natural process.
Bags & Pouches:
Spot clean with pH neutral soap, dry flat.